24k Online | FAQs

Frequently Asked Questions

What is 24k Loyalty Program?

The Cebuana Lhuillier 24k Loyalty Program is Cebuana Lhuillier’s very own loyalty program that grants Cebuana Lhuillier clients with exclusive discounts, freebies, and special service offerings for every transaction made at Cebuana Lhuillier branches to ensure that they have the best experience possible.

How To Be a 24k Member

It’s simple, just complete the form on the 24kcebuanalhuiller.com portal and then click submit. And voila, you’re a member, within a few moments your Virtual card will be displayed. For easy access, we recommend taking a screen shot of your virtual card, present it next time visit a branch along with a valid ID.

Can I log in using Facebook?

You may log in using your Facebook account. Just press on the Log in using Facebook button and you will be redirected to a page which will ask for your approval to access your Facebook account.

What can I do with the 24k Online Portal?

Through the 24k Online portal, you can easily sign up for a 24k account for FREE. You have 24/7 access to the 24k online portal to check on your point balance, redeem points, check special offers exclusive to 24k members, set appointments, use the branch locator, use the appraisal calculator, purchase insurance and e-load and track your remittance!

What if I am an existing 24k card holder?

You may verify your account by signing up using your card number and entering the OTP sent to the mobile number you’ve provided when you availed of the 24k card.

What if I want a Physical Card?

Our physical Cards are still available at our branches for only Php 150! This new card also doubles as a debit card to help you harness your Ipon Power.

What if I need to change my contact details?

To ensure that your data is safe, changing of contact details are done only in branch. You will need to visit our any of our branches and update your contact information. Make sure to do this regularly so you don’t miss out on exclusive offers and prizes!

How do I earn points?

It is very easy to earn points! Just avail of any Cebuana Lhuillier product or service and you can earn points which are then credited to your account!

How quickly will points be credited to my account?

The points you earn usually take a day before they are credited into your account.

Is there a minimum balance for points before I can redeem them?

No, we do not require a minimum balance before points can be redeemed. You can use your existing point balance even if it’s as small as 1 peso.

How can I become a Gold Virtual Card Holder?

You need to earn a total of 110 points in a year to become a Gold Virtual Card Holder, promo points and double points are excluded.

What can I do with my points?

The points you earn can be redeemed to pay for interest fees or service fees in any pawning or remittance transaction. Your points may also be converted into e-load credits or they can be used to purchase insurance products, and if you’ve already signed up online, you can easily check your points through the 24k online portal!

How much is a point worth?

1 point is equal to 1 peso.

What benefits do I get a 24k Member?

For the full list of benefits, you may refer to our product information tab!

How do I redeem points?

You may drop by any Cebuana Lhuillier and tell the branch personnel that you would like to redeem your points, you may show your virtual card or even your 24k card if you have it.

Can I transfer my points to someone else or donate it to charity?

You may choose to donate your points using the 24k Online portal! You may also transfer them to another 24k member!

What’s next for 24k?

We have a lot more in store for our Ka-Cebuanas! Tune in to our Facebook page for the latest 24k news and be the first to know!

What if I have further questions?

You may contact our Cebuana CARES team at [email protected] or you may visit 24k Facebook page. You may also send an SMS to the following numbers: 0917-8122737 (Globe and Viber), 0918-8122737 (Smart) or call the following hotlines: (02) 779-9800 (PLDT), and (02) 759-9800 (Globelines)